Refund policy
To be eligible for a return, your item must be unused, in new condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at rodtuxfishing@gmail.com. Returns must be approved before being sent back. Once your return is accepted, we’ll provide a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Returns should be mailed to:
966 West Penn Drive, West Chester, PA 19380
You can always contact us at rodtuxfishing@gmail.com with any return questions.
Damages and issues
Please inspect your order upon arrival and contact us right away if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. Please contact us if you have questions about a specific item.
Exchanges
We accept exchanges. The fastest way to get the item you want is to return the original item, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be unused, in new condition, with tags, and in its original packaging, and you’ll need the receipt or proof of purchase.
Refunds
We’ll notify you once we’ve received and inspected your return and let you know whether your refund was approved. If approved, your refund will be issued to your original payment method within 10 days. Please note that your bank or credit card provider may take additional time to process and post the refund.